AHA Press

The excellent board II; new, practical solutions for health care trustees and CEOs, 2d ed.

Gardner, editor of Trustee magazine, gathers articles from recent issues of the magazine on topics important to health care governing boards as they face reduced reimbursement, complex technology, staffing conflicts, and increasing numbers of uninsured patients. Articles are grouped in sections on board composition, the governance process and trustee education, boardroom decision making, finance, quality, patient safety, physicians, and information technology. This second edition reflects current legislation and new board responsibilities, with 39 new articles, and new sections on hospital-physician relationships and information technology. (Annotation ©2008 Book News Inc. Portland, OR)

Wendy Leebov's essentials for great patient experiences; no-nonsense solutions with gratifying results.

Leebov, retired from the Albert Einstein Healthcare Network, offers simple tools and techniques for creating a more fulfilling environment for staff and patients. Lessening patient anxiety, working with physicians, and dealing with difficult people are some of the areas addressed. The book is filled with exercises, checklists, meeting plans, question guides, scripts, and coaching techniques designed to bring control and humanity back to caregivers and patients. The tools can be used by department managers, human resources and training professionals, public relations and communications professionals, management consultants, employees, and physicians and nurse leaders. Leebov is an independent consultant on the patient experience and organizational change. (Annotation ©2008 Book News Inc. Portland, OR)