ASQ Quality Press
Actionable performance measurement. (CD-ROM included)
This book and the accompanying CD-ROM offer substantial advice on business performance measurement, introducing a variety of metrics for evaluating employee and customer satisfaction and tactics for managing and interpreting results. Strategies discussed include constructing an indicator graph and metric package; employing Six Sigma, BOATS, and SMART measurement tactics; benchmarking; constructing an objectives matrix; and designing and implementing a new performance measurement system, among others. Model metrics and evaluation and education tools are included. (Annotation ©2007 Book News Inc. Portland, OR)
Enabling excellence; the seven elements essential to achieving competitive advantage.
Pine (Hasbro Inc.) identifies the characteristics and causes for success in superior business organizations that strive for excellence in quality, productivity, and organizational effectiveness. Separate chapters briefly define the seven elements of error prevention, consumer focus, process capability, process control, variation reduction, the Pareto principle, and breakthrough improvement. (Annotation ©2007 Book News Inc. Portland, OR)
The executive guide to understanding and implementing the Baldrige criteria; improve revenue and create organizational excellence.
The Baldridge model is explained as a system-based approach to organizational excellence, by Leonard (a former U. of Wisconsin professor of quality whose company won a Baldridge-aligned National Housing Quality Award) and McGuire (U. of Texas Professional Development Center). Based partly on research conducted by a nationwide Delphi study group, this training guide/ reference is for organizations desiring to implement this model. It includes case studies and the complete performance award criteria. (Annotation ©2007 Book News Inc. Portland, OR)
Insights to performance excellence 2006; an inside look at the 2006 Baldrige Award criteria. (CD-ROM included)
Appropriate for both organization self-assessment and Baldridge Award applicants, this guide explains each of the seven performance categories, summarizes the requirements of each item in flowchart form, identifies potential adverse consequences of failing to implement each item, and cites example effective practices that other organizations have developed. The CD-ROM contains 2007 booklets, forms, calibration guides, and templates in PDF and Word format. (Annotation ©2007 Book News Inc. Portland, OR)
Leading peak performance; leassons from the wild dogs of Africa; how to create pack leadership and produce transformative results.
Consultant Hacker and Washington (strategic management and organization, physical education and recreation, U. of Alberta) assess the power of the metaphor as they explore the world of the wild dogs of Africa and how it applies to the dog-eat-dog world of the corporation or other major human organization. They describe the building of the pack, the role of the alpha and other dogs, and the means of keeping the pack appropriately wild. They include wild dog case studies with each chapter to illustrate principles of pack leadership. (Annotation ©2007 Book News Inc. Portland, OR)
Project portfolio selection for Six Sigma.
Mawby (Michelin Tire Corporation) describes the multiple criteria decision making, analytic hierarchy, data envelopment, linear programming, integer, multiperiod, nonlinear and options pricing approaches to Six Sigma project portfolio selection. Methods to track the performance of the different approaches highlight the author's belief that Six Sigma must prove financial benefits if such programs are to survive business trends. (Annotation ©2007 Book News Inc. Portland, OR)
